Consensually doing things together?

On 2017-08-06 I have a talk at DebConf17 in Montreal titled "Consensually doing things together?" (video). Here are the talk notes.

Abstract

At DebConf Heidelberg I talked about how Free Software has a lot to do about consensually doing things together. Is that always true, at least in Debian?

I’d like to explore what motivates one to start a project and what motivates one to keep maintaining it. What are the energy levels required to manage bits of Debian as the project keeps growing. How easy it is to say no. Whether we have roles in Debian that require irreplaceable heroes to keep them going. What could be done to make life easier for heroes, easy enough that mere mortals can help, or take their place.

Unhappy is the community that needs heroes, and unhappy is the community that needs martyrs.

I’d like to try and make sure that now, or in the very near future, Debian is not such an unhappy community.

Consensually doing things together

I gave a talk in Heidelberg.

Valhalla made stickers

Debian France distributed many of them.

There's one on my laptop.

Which reminds me of what we ought to be doing.

Of what we have a chance to do, if we play our cards right.

I'm going to talk about relationships. Consensual relationships.

Relationships in short.

Nonconsensual relationships are usually called abuse.

I like to see Debian as a relationship between multiple people.

And I'd like it to be a consensual one.

I'd like it not to be abuse.

Consent

From wikpedia:

In Canada "consent means…the voluntary agreement of the complainant to engage in sexual activity" without abuse or exploitation of "trust, power or authority", coercion or threats.[7] Consent can also be revoked at any moment.[8]»

There are 3 pillars often included in the description of sexual consent, or "the way we let others know what we're up for, be it a good-night kiss or the moments leading up to sex."

They are:

  • Knowing exactly what and how much I'm agreeing to
  • Expressing my intent to participate
  • Deciding freely and voluntarily to participate[20]

Saying "I've decided I won't do laundry anymore" when the other partner is tired, or busy doing things.

Is different than saying "I've decided I won't do laundry anymore" when the other partner has a chance to say "why? tell me more" and take part in negotiation.

Resources:

Relationships

Debian is the Universal Operating System.

Debian is made and maintained by people.

The long term health of debian is a consequence of the long term health of the relationship between Debian contributors.

Debian doesn't need to be technically perfect, it needs to be socially healthy.

Technical problems can be fixed by a healty community.

graph showing relationship between avoidance, accomodation, compromise, competition, collaboration

The Thomas-Kilmann Conflict Mode Instrument: source png.

Motivations

Quick poll:

  • how many of you do things in Debian because you want to?
  • how many of you do things in Debian because you have to?
  • how many of you do both?

What are your motivations to be in a relationship?

Which of those motivations are healthy/unhealthy?

  • healthy sustain the relationship
  • unhealthy may explode spectacularly at some point

"Galadriel" (noun, by Francesca Ciceri): a task you have to do otherwise Sauron takes over Middle Earth

See: http://blog.zouish.org/nonupdd/#/22/1

What motivates me to start a project or pick one up?

  • I have an idea for for something fun or useful
  • I see something broken and I have an idea how to fix it

What motivates me to keep maintaning a project?

  • Nobody else can do it
  • Nobody else can be trusted to do it
  • Nobody else who can and can be trusted to do it is doing it
  • Somebody is paying me to do it

What motivates you?

What's an example of a sustainable motivation?

  • it takes me little time?
  • it's useful for me
  • It's fun
  • It saves me time to keep something running that if it breaks when I or somebody else needs it
  • it makes me feel useful? (then if I stop, I become useless, then I can't afford to stop?)
  • Getting positive feedback (more "you're good" than "i use it") ?

Is it really all consensual in Debian?

  • what tasks are done by people motivated by guilt / motivated by Galadriel?
  • if I volunteer to help team X that is in trouble, will I get stuck doing all the work as soon as people realise things move fine again and finally feel free to step back?

Energy

Energy that thing which is measured in spoons. The metaphore comes from people suffering with chronic health issues:

"Spoons" are a visual representation used as a unit of measure used to quantify how much energy a person has throughout a given day. Each activity requires a given number of spoons, which will only be replaced as the person "recharges" through rest. A person who runs out of spoons has no choice but to rest until their spoons are replenished.

For example, in Debian, I could spend:

  • Routine task: 1 spoon
  • Context switch: 2 spoons
  • New corner case: 5 spoons
  • Well written bug report: -1 spoon
  • Interesting thread: -1 spoon
  • New flamewar: 3 spoons

What is one person capable of doing?

  • are the things that we expect a person to do the things that one person can do?
  • having a history of people who can do it anyway is no excuse: show compassion to those people, take some of their work, thank them, but don't glorify them

Have reasonable expectations, on others:

  • If someone is out of spoons, they're out of spoons; they don't get more spoons if you insist; if you insist, you probably take even more spoons from them
  • If someone needs their spoons for something else, they are entitled to
  • If someone gets out of spoons for something important, and nobody else can do it, it's not their fault but a shared responsibility

Have reasonable expectations, on yourself:

  • If you are out of spoons, you are out of spoons
  • If you need spoons for something else, use them for something else
  • If you are out of spoons for something important, and nobody else can do it, it's not your problem, it's a problem in the community

Debian is a shared responsibility

  • Don't expect few people to take care of everything
  • Leave space for more people to take responsibility for things
  • Turnover empowers
  • Humans are a renewable resource, but only if you think of them that way

When spoons are limited, what takes more energy tends not to get done

  • routine is ok
  • non-routine tends to get stuck in the mailbox waiting for a day with more free time
    • are we able to listen when tricky cases happen?
    • are we able to respond when tricky cases happen?
    • are we able to listen/respond when socially tricky cases happen?
    • are we able to listen/respond when harassment happens?
    • can we tell people raising valid issues from troublemakers?
  • in NM
    • it's easier to accept a new maintainer than to reject them
    • it's hard or impossible to make a call on a controversial candidate when one doesn't know that side of Debian
  • I'm tired, why you report a bug? I don't want to deal with your bug. Maybe you are wrong and your bug is invalid? It would be good if you were wrong and your bug was invalid.
  • even politeness goes when out of spoons because it's too much effort

As the project grows, project-wide tasks become harder

Are they still humanly achievable?

  • release team
  • DAM (amount of energy to deal with when things go wrong; only dealing with when things go spectacularly wrong?)
  • DPL (how many people candidate to this year elections?)

I don't want Debian to have positions that require hero-types to fill them

  • heroes are rare
  • heroes are hard to replace
  • heroes burn out
  • heroes can become martyrs
  • heroes can become villains
  • heroes tend to be accidents waiting to happen

Dictatorship of who has more spoons:

  • Someone who has a lot of energy can take more and more tasks out of people who have less, and slowly drive all the others away
  • Good for results, bad for the team
  • Then we have another person who is too big to fail, and another accident waiting to happen

Perfectionism

You are in a relationship that is just perfect. All your friends look up to you. You give people relationship advice. You are safe in knowing that You Are Doing It Right.

Then one day you have an argument in public.

You don't just have to deal with the argument, but also with your reputation and self-perception shattering.

One things I hate about Debian: consistent technical excellence.

I don't want to be required to always be right.

One of my favourite moments in the history of Debian is the openssl bug

Debian doesn't need to be technically perfect, it needs to be socially healthy, technical problems can be fixed.

I want to remove perfectionism from Debian: if we discover we've been wrong all the time in something important, it's not the end of Debian, it's the beginning of an improved Debian.

Too good to be true

There comes a point in most people's dating experience where one learns that when some things feel too good to be true, they might indeed be.

There are people who cannot say no:

  • you think everything is fine, and you discover they've been suffering all the time and you never had a clue

There are people who cannot take a no:

  • They depend on a constant supply of achievement or admiration to have a sense of worth, therefore have a lot of spoons to invest into getting it
  • However, when something they do is challenged, such as by pointing out a mistake one has made, or a problem with their behaviour, all hell breaks loose, beacuse they see their whole sense of worth challenged, too

Note the diversity statement: it's not a problem to have one of those (and many other) tendencies, as long as one manages to keep interacting constructively with the rest of the community

Also, it is important to be aware of these patterns, to be able to compensate for one's own tendencies. What happens when an avoidant person meets a narcissistic person, and they are both unaware of the risks?

Resources:

Note: there are problems with the way these resources are framed:

  • These topics are often very medicalised, and targeted at people who are victims of abuse and domestic violence.
  • I find them useful to develop regular expressions for pattern matching of behaviours, and I consider them dangerous if they are used for pattern matching of people.

Red flag / green flag

http://pervocracy.blogspot.ca/2012/07/green-flags.html

Ask for examples of red/green flags in Debian.

Green flags:

  • you heard someone say no
  • you had an argument with someone and the outcome was positive for both

Red flags:

  • you feel demeaned
  • you feel invalidated

Apologies / Dealing with issues

I don't see the usefulness of apologies that are about accepting blame, or making a person stop complaining.

I see apologies as opportunities to understand the problem I caused, help fix it, and possibly find ways of avoiding causing that problem again in the future.

A Better Way to Say Sorry lists a 4 step process, which is basically what we do when in bug reports already:

1, Try to understand and reproduce the exact problem the person had. 2. Try to find the cause of the issue. 3. Try to find a solution for the issue. 4. Verify with the reporter that the solution does indeed fix the issue.

This is just to say

My software ate
the files
that where in
your home directory

and which
you were probably
needing
for work

Forgive me
it was so quick to write
without tests
and it worked so well for me

(inspired by a 1934 poem by William Carlos Williams)

Don't be afraid to fail

Don't be afraid to fail or drop the ball.

I think that anything that has a label attached of "if you don't do it, nobody will", shouldn't fall on anybody's shoulders and should be shared no matter what.

Shared or dropped.

Share the responsibility for a healthy relationship

Don't expect that the more experienced mates will take care of everything.

In a project with active people counted by the thousand, it's unlikely that harassment isn't happening. Is anyone writing anti-harassment? Do we have stats? Is having an email address and a CoC giving us a false sense of security?

When you get involved in a new community, such as Debian, find out early where, if that happens, you can find support, understanding, and help to make it stop.

If you cannot find any, or if the only thing you can find is people who say "it never happens here", consider whether you really want to be in that community.

(from http://www.enricozini.org/blog/2016/debian/you-ll-thank-me-later/)

There are some nice people in the world. I mean nice people, the sort I couldn’t describe myself as. People who are friends with everyone, who are somehow never involved in any argument, who seem content to spend their time drawing pictures of bumblebees on flowers that make everyone happy.

Those people are great to have around. You want to hold onto them as much as you can.

But people only have so much tolerance for jerkiness, and really nice people often have less tolerance than the rest of us.

The trouble with not ejecting a jerk — whether their shenanigans are deliberate or incidental — is that you allow the average jerkiness of the community to rise slightly. The higher it goes, the more likely it is that those really nice people will come around less often, or stop coming around at all. That, in turn, makes the average jerkiness rise even more, which teaches the original jerk that their behavior is acceptable and makes your community more appealing to other jerks. Meanwhile, more people at the nice end of the scale are drifting away.

(from https://eev.ee/blog/2016/07/22/on-a-technicality/)

Give people freedom

If someone tries something in Debian, try to acknowledge and accept their work.

You can give feedback on what they are doing, and try not to stand in their way, unless what they are doing is actually hurting you. In that case, try to collaborate, so that you all can get what you need.

It's ok if you don't like everything that they are doing.

I personally don't care if people tell me I'm good when I do something, I perceive it a bit like "good boy" or "good dog". I rather prefer if people show an interest, say "that looks useful" or "how does it work?" or "what do you need to deploy this?"

Acknowledge that I've done something. I don't care if it's especially liked, give me the freedom to keep doing it.

Don't give me rewards, give me space and dignity.

Rather than feeding my ego, feed by freedom, and feed my possibility to create.